Privacy Policy

The type of personal information we collect

We currently collect and process the following information:

Full name
Contact details (Phone number and email address)
Home address
Date of Birth
Bank details
Relevant medical conditions
Emergency contacts
Social media profiles

How we get the personal information and why we have it

most of the personal information we process is provided to us directly by you for one of the following reasons:

Booking lessons
Booking exams
Confirmation of Payments
Emergency situations
Health problems that may affect you during your lesson or exam

We use this information that you have given us in order to:

Contact and communicate with you
Keep the student safe during lessons
For internal record keeping and administrative purposes
Enter the student into exams
To comply with our legal obligations and resolve any disputes we may have

We may share this information with

ABRSM
Musician's Union

Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing this information are:

Your consent. you are able to remove your consent at any time. You can do this by contacting Jemima Russell.
It is necessary for the performance of a contract to which you are party or to take steps at your request before entering into such a contract (for example, when we provide a service you request from us);
It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote our services, and to protect our legal rights and interests;
you give us consent to do so for a specific purpose (for example, you might consent to us sending you a newsletter); or
we need to process your data to comply with a legal obligation.

How we store your personal information

Your information is securely stored.

we keep your personal information for up to 3 years after lessons have ended. we will dispose of your information by deleting your data.

Your data protection rights

Under data protection law, you have rights including:

Your right to access- you have the right to ask us for copies of your personal information.
Your right to rectification- you have the right to ask us to rectify personal information you think is inaccurate. you also have the right to ask us to complete information you think is incomplete.
Your right to erasure- you have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing- you have the right to object to the processing of your personal information you gave us to another organisation, or to you, in certain circumstances.

Please contact us if you wish to make a request.

Changes to this policy

At our discretion, we may change our privacy policy to reflect current acceptable practices. We will take reasonable steps to let users know about changes via our website or preferred contact details. your continued use of our services and this site after any changes to this policy will be regarded as acceptance of our practices around privacy and personal information.

If we make a significant change to this privacy policy, for example a lawful basis on which we process your personal information, we will ask you to re-consent to the amended privacy policy.

This policy is affective as of the 3rd of February 2024